Frequently Asked Questions – Everything You Need to Know About the ghibli Store
Learn the answers to the most common questions about the Jibli online shopping store, from shipping and payment to return policies. We provide you with all the information for an easy and convenient shopping experience.
Will I receive the same product that I see in the pictures?
Yes, we display real photos of the products, and what you receive is exactly what is shown on the website.
How can I return the product?
You can request a return within a specified period from receipt thru the "Return Request" page, and your money will be refunded or the product will be exchanged according to your preference.
Where can I see my sales receipt?
You will find the sales receipt attached to your email after completing the order, and you can also download it from your account on the website.
Will you be restocking the out-of-stock products? Will you be restocking the out-of-stock products?
Yes, we are continuously working to restock the requested products. You can subscribe to alerts to receive a notification as soon as the product becomes available.
Where can I ship my order?
We provide shipping services to most cities and governorates, and the available shipping option will appear to you upon completing the purchase.